Shambala Casino

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Terms and conditions

Account Registration

  1. Eligibility: To register an account with us, you must be at least 18 years old and of legal age to gamble in your jurisdiction.
  2. KYC and Verification Requirements: We may request identification documents from you to verify your identity and comply with anti-money laundering regulations. Failure to provide such documentation may result in the closure of your account.
  3. Responsibility for Account Security: You are solely responsible for maintaining the security and confidentiality of your login credentials and ensuring that all transactions made through your account are authorized by you.

Deposits and Withdrawals

  1. Accepted Payment Methods: We accept various payment methods, including credit/debit cards, e-wallets, and cryptocurrencies.
  2. Minimum and Maximum Limits: Minimum deposits start at €10/AUD 30, while maximum limits vary depending on the payment method used.
  3. Processing Times and Fees: Deposits are processed immediately, while withdrawals may take up to 5 days for bank transfers and 1-3 hours for e-wallets. We charge a withdrawal fee of €2/AUD 4.
  4. Anti-Money Laundering Policy: We reserve the right to request additional documentation from you to verify your identity and source of funds.

Bonuses and Promotions

  1. How Bonuses Are Credited: Bonuses are credited to your account automatically upon meeting the required deposit or wagering conditions.
  2. Wagering Requirements: Wagers must be placed 50 times the bonus amount before any winnings can be withdrawn.
  3. Expiry and Abuse Clauses: Bonuses expire after 7 days from issue, and any attempt to abuse the system will result in the revocation of your account.

Gameplay and Fairness

  1. RNG Usage: We use a Random Number Generator (RNG) to ensure fair play.
  2. Game Malfunctions: If a game malfunctions, we reserve the right to void all wagers placed during that period.
  3. Limits on Play and Responsible Gaming Tools: You can set limits on your deposits, wagering, or playing time through our responsible gaming tools.

Responsible Gambling

  1. Self-Exclusion Options: You may self-exclude from the Service for a minimum of 6 months by contacting our support team.
  2. Deposit, Wager, and Session Limits: We offer various limits to help you manage your gaming activity, including daily, weekly, or monthly limits on deposits and wagers.
  3. Help and Support Links: If you feel that you have a problem with gambling, please contact us at [support email] for assistance.

Prohibited Activities

  1. Bonus Abuse: Any attempt to exploit our bonus system will result in the revocation of your account and any associated bonuses.
  2. Fraud, Collusion, or Manipulation: We take all instances of fraud, collusion, or manipulation seriously and reserve the right to investigate and prosecute such activities.
  3. Use of Bots or Automated Systems: The use of bots or automated systems to play games is strictly prohibited.

Account Suspension and Closure

  1. Voluntary Account Closure: You may close your account at any time by contacting our support team.
  2. Breach of Terms: If you breach these Terms, we reserve the right to suspend or close your account without notice.
  3. Inactivity and Dormant Accounts: We reserve the right to close accounts that have been inactive for 12 months.

Privacy and Data Protection

  1. Information Collected: We collect various types of personal data from you, including but not limited to your name, email address, phone number, and payment details.
  2. Use and Storage of Personal Data: We use your personal data solely for the purpose of providing our services and comply with all relevant data protection regulations.
  3. GDPR Compliance: As a data controller, we are subject to the EU General Data Protection Regulation (GDPR) and take all necessary measures to ensure compliance.

Limitation of Liability

  1. Losses: We shall not be liable for any losses incurred by you as a result of using the Service.
  2. System Errors: We reserve the right to void all wagers placed during periods of system error or malfunction.
  3. Third-Party Links: You acknowledge that we are not responsible for the content or functionality of third-party websites linked from our website.

Amendments and Updates

  1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.
  2. Notification of Changes: If we make significant changes to these Terms, we will notify you through email or other means.

By using the Service, you agree that your use is governed by these Terms and Conditions as amended from time to time.